Our Service

Ouman provides the best services for client no matter the project scale is big or small and we promise we will provide the following services( Pre-Sale Service, In-Sale Service and After-Sale Service) to our clients. 

Pre-Sale Service

1. All Ouman Sales are professional & responsible and respond to clients’ requirements in a short time and reply clients’ question in professionally.

2. All of our engineer designers are all full experienced and also completed many projects’ design and installation guidance.

3. We promise quick respond to reply with the ready drawing in 24hours.

4. Professional 3D Drawing is also available for clients’ projects

5. All sales are online 24hours/7days.

In-Sale Service

1. Once purchase order confirmed, estimated material ready date will be shared in 1-2day with clients.

2. steel material inspection will be made before production start and we ensure all materials’ thickness,quality and quantity.  

3. During the production, our QCs will inspect the items in the production to make sure perfect welding surface and full rack size.  

4. Powder coated painting inspection to ensure the painting thickness, painting quality

5. Ouman provide the standard package for export and loading photos will be provided for clients.

6. Ouman will also provide sea freight cost for clients to compare to save the shipping cost.

After-Sale Service

1. We provide installation instruction and drawings for every projects. And we also can send our installation team or engineer to install if clients need.

2. Ouman also provide detailed packing list to check the items in the container.

3. We provide 1 year warranty, if any damaged items caused by quality, we will provide the free items to replace.

4. Ouman will do return calling/email to check the product usage situation regularly.